Customer Satisfaction (CSAT) Rating: Measure user fulfillment making use of surveys or comments. An increased CSAT score suggests that customers are happy with the service high-quality. This may be a alternatively wide metric, so that you’ll want also to evaluate whether or not other variables are affecting this rating. From https://travisbvncs.suomiblog.com/help-organizations-deliver-employee-services-for-dummies-48971976